Incident Management & Response

Process Driven AI can assist IT and support departments to understand the effort, cost and effectiveness of processes within their department. 

Understanding the customer or employee support journeys can be critical in meeting SLA's, providing quality service and ensuring productivity. Here  are some other benefits: 

• Delivering higher first-time resolution: IT systems may not provide the correct solution at their first try. Process mining tools can produce data-driven insights to increase the first-time resolution rate.

• Discovering root causes of delays: Long-running tickets in IT systems is a common issue. Companies can mine their processes to understand why those tickets are open for long. From the results gained from process mining tools, companies may discover shortfalls in their IT systems.